Going to SITS 2024? Meet the Atomicwork team at booth #595 to discuss the future of ITSM. Register now 

All your internal support needs.One conversational ITSM solution.

A unified solution with an AI assistant, modern IT service desk, and automated business workflows— so you can reduce costs, maximize productivity and deliver a great employee experience.
Atomicwork approval workflows for process automation
Atomicwork's modern request management system
Offer any kind of service through Atomicwork's service catalog
Atomicwork integrates with your internal apps to enable end to end workflows
Streamline employee processes and automate key moments using Atomicwork journeys
Send approval requests to employees using Atomicwork to automate software provisioning
Atomicwork's conversational ITSM software for modern service delivery
Send automated work
Atomicwork's modern request management platform for IT teams
Offer any kind of service using Atomicwork's service catalog
Integrate Atomicwork with your internal apps for automating work across platforms
Streamline processes and align them with employee's lifecycle using Atomicwork journeys
Automate reminders, approvals and announcements with Atomicwork
Works with
Atomicwork's integration with Microsoft Azure Active Directory Atomicwork's integration with Microsoft SharePointAtomicwork's integration with Microsoft Teams
Atomicwork's integration with SlackAtomicwork's integration with NotionAtomicwork's integration with Okta
Our journey with Atomicwork to transition our ticketing systems to their AI-based Microsoft Teams Interface has been remarkable. The product has transformed how we manage our IT and business workflows, offering a seamless enterprise integration to meet our needs efficiently.
Chad Ghosn
Global CTO and CIO,
AMMEX Corporation
Our end users want quick and accurate answers to their questions and have no interest in the process of obtaining them. Atomicwork addresses this challenge efficiently, revolutionizing information access.
Syachfri Tjhia
Head of IT,
Catalyst Education
CONVERSATIONAL AI ASSISTANT

Instant support for employees, 
within Slack and Microsoft Teams

Say hello to Atom, our AI assistant, that helps you deliver a modern employee experience by leveraging knowledge from internal sources to offer instant answers for support queries.

Answer every question instantly

Atom learns from your internal knowledge sources and is available round-the-clock to take any question, any time, eliminating wait times and delays for everyday activities.
Atom learns from internal knowledge sources and answers employee questions automatically

Proactive end user support

Atom goes beyond  reactive support to identify issues, suggest workarounds and offer solutions to save time and frustration.
Atom identifies issues, troubleshoots them and provides workarounds without human intervention

Automate repetitive tasks

Atom helps your end users solve frequently encountered problems on their own, without waiting on your IT team.
Atom automates manual work for your employees to save time and effort every day

Send proactive updates

Atom identifies pending action items and proactively guides employees to completing them.
Atom can send proactive updates and announcements to employees to help them complete action items

Safe. Secure. Your control.

Atom is built with security, privacy and compliance in mind and is compliant with global standards and ethical practices.
Atom is built with data security and privacy standards in mind and can handle sensitive information carefully
Our end users want quick and accurate answers to their questions and have no interest in obtaining them. Atomicwork addresses this challenge efficiently, revolutionizing information access.
Syachfri Tjhia, Head of Information at Catalyst Education
Sychafri Tjhia
Head of IT, Catalyst Education
IT service desk

Maximize service efficiency. Minimize frustration.

Atomicwork is a modern IT service desk that offers a hassle-free experience to your end users as well as your HR and IT teams by streamlining requests, incidents and assets.

Deliver all the services

Give your end users access to any business service they need through Atom.

Stay on top of every request

Manage all your end-user requests from one place, instead of directing employees or agents to different apps — an MDM, a service desk, a wiki, Teams, etc. — for various issues.
Manage all of your employee services from one place by creating a service catalog

Troubleshoot incidents swiftly

Act fast, minimize impact and create consistency by managing incidents from Atomicwork. Identify incidents, setup workflows and provide updates with ease.
Stay on top of incoming requests and issues by categorizing, prioritizing and assigning them to the right expert.

Resolve on time, everytime

Keep track of all requests and meet end user expectations, big or small.
Make sure your employees are not waiting on your IT team by setting up service level agreements for every request
the ATOMICWORK PLATFORM

A single powerful platform for all 
your enterprise service needs

Bring all of your internal processes together and align them with your business objectives. Deploy a single solution that works for all of your teams and departments.

Seamlessly plug Atomicwork into your apps

Get more power out of your tools and trigger critical workflows, saving your team time and energy.

Make smarter decisions with insights

The best decisions are data driven. Track your team's impact and identify improvement areas through insights.
Tap into insights and metrics about your process to make informed decisions with your team

Flexible workspaces

Empower every team to run their processes with custom settings and workflows.
Create self-managed workspaces for every employee facing team to enable seamless administration and execution

Granular permissions

Give least privilege access and permissions to make sure there's no data leaks.
Manage roles and permissions at a granular level to empower your employees with the right kind of guardrails

Employee directory

Everything you need to know about all your employees and their requests.
Collect all the relevant information you need about employees and use them to customize your services

Managed security

Keep your logins simple and unsilly by enabling sign-on for your agents and end users.
Leverage single-sign-on with IAM apps to enable enhanced security and automated provisioning

Get a free trial of Atomicwork

Connect with our team of experts and find out how you can deliver modern IT service management